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Natural Complexions Shop
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Delivery Information

UK and ROI Delivery Information

For orders in the UK and Ireland shipping is Free on all orders of £20.00 All orders below £20.00 in value will incur a charge of £3.50 All orders are sent via Royal Mail Second Class Delivery and take an average of 3-7 working days from date of dispatch but can take up to 10 working days.
Alternative Delivery Options
Option 1 - Royal Mail Second Class Recorded Signed For will cost £450. Delivery will take an average of 3-7 working days from date of dispatch.
Option 2 - Next Day Special Delivery. Your order must be received no later than 1pm and will cost £8.95. Orders placed Monday - Thursday will be delivered Next Day. Orders placed on a Friday may be received on the Saturday but Royal Mail do not guarantee this. They do guarantee delivery by the following Monday. Next Day pecial Delivery is guaranteed by Royal Mail therefore Natural Complexions cannot be held responsible if they are unable to fulfil their promise. We will of course provide proof of postage.
All of the aforementioned recorded delivery options will require a signature. Please ensure there will be someone available to provide this. *See Below
Orders containing mulitple items may be delivered in seperate consignments.

Natural Complexions will only be responsible for lost orders sent via Royal Mail Recorded Signed For or Next Day Delivery

Orders to UK addresses received by 2pm, Monday to Friday will normally be dispatched within 48 hours. In the unlikely event that this is not possible we will contact you via email.
Please note, we do not dispatch at weekends or public holidays and are unable to deliver to P.O. Boxes.

European and the Rest of the World Delivery Information

Free shipping does not apply to overseas orders
All orders will be sent via Royal Mail Airmail and will cost £8.95
Delivery will take an average of 10 working days from date of dispatch. Please use the drop down list at checkout to select your country.

Alternative European Delivery Options

Option 1 - European Airmail International Signed For Service - £15.00
Natural Complexions will only be responsible for orders sent via International Signed For Service
To comply with the International Civil Aviation Organization's Technical Instructions for the safe transport of Dangerous Goods by Air, Royal Mail are enforcing exisitng regulations which prohibit dangerous goods from international services. Therefore Natural Complexions are unable to ship aerosols outside the UK

*Important - Royal Mail Delivery to Neighbour
Please note, from the 1 October 2012 Royal Mail introduced a new system where that if you are not in at the time of delivery they may leave your parcel with a neighbour instead of returning to the collection depot. If this is not something you are comfortable with, you have to physically opt out of this at the link below and Royal Mail will send you a sticker to display in your window. Please be aware if you do not opt out of this service and you are awaiting a parcel it may have been delivered to a neighbour.

Our Latest Offers!
  • Part 3
  • Each month we are offering you great discounts on our skin care treatments and products. You will love our savings on skincare products and treatments, valid until 31st July 2018!
  • Great Treatments
  • Great Products
  • Great Service
  • Part 1
  • -10%
  • Discount
  • * Save 10% when booking skincare treatments online
  • skin10
  • Part 2
  • -5%
  • Discount*
  • *Save 5% on all products bought online from our skincare shop
  • summer5
Valid until 31st July 2018